Delivery - Payment

Article 6 • Payment and retention of ownership

Full payment is made at the time of the order, and in euros.

Payment can only be made by credit or debit card: CB, VISA, MASTERCARD, APPLE PAY, GOOGLE PAY and by PAYPAL.

The transaction is debited from the credit or debit card used by the Customer, right at the moment when the product(s) are to be shipped, after verifying the card information, and upon receiving payment authorization from the company issuing the credit/debit card used in compliance with article L.132-2 of the French Monetary and Finance code; the commitment to pay when using a payment card is final. By providing information relative to their credit or debit card, the Customer authorizes Runway to debit their credit or debit card for the amount that corresponds to the price of the Product(s) plus the shipping fees, and the value added tax.

The Customer provides the sixteen numbers of their debit or credit card, the expiration date when applicable, and the card security code.

In the event of fraudulent use of the credit or debit card used for their order, the Customer is encouraged to contact Runway by sending an email to the following email address: hello@thestokedcollective.com

An order confirmation is sent to the Customer after each order. The invoice also remains available in the Customer account.



Article 7 • Secure payment

The Website is equipped with a secure payment system: SSL encryption protocol, reinforced with other scrambling and encryption protocols to protect as effectively as possible all of the sensitive data linked to the payment methods.



Article 8 • Delivery

The Products are shipped to the delivery address that the Customer provides during the order process.

It is the responsibility of the Customer to verify the completeness and compliance with all information provided to Runway, the latter being in no way responsible for any input errors or consequences in terms of delivery delay or error. In this context, all costs related to resending the Products will be at the Customer's expense.

Runway ships orders within 3 to 6 days for deliveries in metropolitan France, Germany, Austria, Belgium, the Netherlands, Luxembourg, and Hungary, 7 days for Monaco.

It is specified that the shipping times indicated are in working days, and do not include Saturday, Sunday, or holidays, and correspond to average shipping times, including processing time, preparation time, and transport time. The time starts from the date when Runway officially confirms the order.

Runway cannot be held responsible for the failure to properly execute the contract, especially with regard to shipping errors that are the fault of the Customer (incorrect or incomplete shipping address provided), unforeseeable and uncontrollable errors committed by a third-party involved in the contract, or in the event of a force majeure.

Shipping costs vary based on the geographic region of delivery, the shipping method selected, and the total amount of the order. This is detailed on the “Delivery times and costs” page. In any event, the shipping costs are provided to the Customer before order confirmation.